TERMS AND CONDITIONS

Relating to Use of the Elin Latex Website

1. Every purchase from elanlatex.com is subject to the terms and conditions outlined in this document. It is crucial to thoroughly review these terms and conditions before using our website. Using elanlatex.com signifies your acceptance of and commitment to comply with these provisions.

2. When making a purchase on Elinharness.com, you will go through a straightforward process on our website. Your payment information will be securely processed, and afterwards, you will receive an acknowledgment email detailing the products you have selected. Please note that this email does not constitute an order confirmation from us. The contract will be finalized and the order confirmed once the products you've chosen are dispatched to you. We reserve the right to reject your order if a product is out of stock, payment authorization fails, or there are errors in pricing or product descriptions. While all items on our website are listed as "in stock," please be aware that the order fulfillment and production process may take 1-3 weeks from the date of purchase.

3. Payment Options: You can make payments for our products using any of the methods displayed on our website. Payment must be successfully processed, and funds must clear before the items are shipped. If any supply issues arise, we will promptly notify you, and if you have already made a payment, a full refund will be issued.

4. We typically dispatch in-stock items within three business days, and as soon as custom-made items are ready, they will be promptly shipped to you. We will provide regular updates on your order, including tracking information post-shipping or in case of unexpected delays. The formal contract between us is established once the ordered goods leave our warehouse en route to your address.

5. We have taken every effort to ensure that our products are accurately represented; however, we cannot guarantee that the colors, textures, and details displayed on your screen will precisely match the real-life appearance. We strive to maintain accurate and up-to-date pricing but may occasionally overlook inaccuracies. In the event of a pricing discrepancy, we will correct the price and seek your confirmation to proceed with the purchase at the correct cost. If we are unable to contact you, the order will be canceled. We do not accept orders in the case of a pricing error.

6. You retain the right to cancel your order before the merchandise is shipped.

7. In the event that the received goods do not match their description or arrive with defects, we will replace them with functioning items at no additional cost, following a discussion with the customer. If a replacement is not feasible due to specific circumstances, a full refund will be issued. In all other cases, returns or refunds are not accepted.